Technical Account Manager

Focus Group; Shoreham-by-Sea; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

OTE £75k-£80k

Hybrid work options

Job summary

Focus Group is seeking a Technical Account Manager in Shoreham-by-Sea to act as a key technical advisor and customer advocate for our major clients, retaining, managing and growing assigned accounts. You will collaborate with the BDM/AM/AD and Presales to design solutions that meet business needs and guide customers through the lifecycle.

In this hybrid role you will lead IT roadmaps, present proposals, deliver technical presentations and build strong relationships.

Qualifications

• Technical background in MSP environment or similar.
• Solid understanding of M365, Azure, AVD, Windows Server and storage/hardware.
• Strong communication to explain complex tech to non-technical stakeholders.
• Experience designing technical solutions for SME to Enterprise.
• Full driving licence and willingness to travel.

Responsibilities

• Lead IT roadmaps and strategic plans for clients.
• Develop proposals with Presales and delivery teams.
• Deliver technical presentations and high-level documentation.
• Manage pipeline and customer health metrics.
• Build and maintain strong client relationships.
• Identify upsell opportunities.
• Coordinate with Presales, Delivery & Project teams.

Skills

Technical delivery

M365 & Azure

Networking basics

Cyber security concepts

Client relationship mgmt

Communication skills

Travel willingness

Tools

HPE

Meraki

SonicWALL

Job description

Technical Account Manager

Department: IT & Cyber

Employment Type: Permanent

Location: Shoreham-by-Sea

Compensation: £50,000 / year

Description

Job Title: Technical Account Manager

Job Level: Specialist / Team Leader

Hybrid: Shoreham I Bristol I Fareham I Milton Keynes I Birmingham I Exeter

Job Purpose

The IT Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for retaining, managing and growing assigned accounts. The TAM will work closely with the BDM / AM / AD and Presales Technical Consultants to propose and design solutions to meet customer business requirements. The TAMs will ensure exceptional customer satisfaction through the customer lifecycle ensuring continued engagement with the customer to drive retention, growth and re-sign.

Key Responsibilities

• Lead, own and present IT roadmaps and strategic plans aligned with clients’ business goals.
• Support the BDM, AM or AD in customer discoveries, presentations and closing meetings.
• Work with Presales team to develop proposals and presentations to meet the customers' requirements.
• Create and confidently deliver technical presentations, sales proposals/commercial and high-level technical documentation.
• Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution.
• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Presales and technical teams on best practice and suitability.
• Meet individual KPIs in relation to opportunity conversion, both volume and value, and NRR across all assigned clients.
• Identify opportunities for upselling and cross-selling additional services and solutions.
• Identify business drivers and highlight risks involved to the customer and Focus Group
• Sell technical solutions to the customer with professionalism and enthusiasm.
• Provide accurate and timely management information, specifically around pipeline management and customer health.
• Interface with the Presales, Delivery & Project teams, articulating customer requirements, to ensure smooth transition from Sale to Delivery.
• Conduct regular meetings with clients to maintain the momentum of the IT roadmap delivery, and advise clients on best practices, IT strategies, and technology trends.
• Develop and maintain strong relationships with assigned clients.

Skills, Knowledge and Expertise

• From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery.
• A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL.
• Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001.
• Experience in designing and delivering technical solutions in SME to Enterprise businesses.
• Full drivers licence and willingness to travel to client sites.
• Experience in producing high-quality commercial proposals including design, solution overview and pricing.
• Ability to cope under pressure and prioritise work accordingly.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proven track record in managing and growing client accounts.
• Strong organizational skills and attention to detail.

Benefits

• Salary up to £50,000 DOE I £4,800pa car allowance I OTE £75k-£80k
• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.