Technical Account Manager

NCC Group; Manchester; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working

Holiday allowance

Medicash & Critical Illness

Pension & Life Assurance

Share Save Scheme

Volunteer programmes

Green Car Scheme

Cycle-to-work

Special Time Off

Parental benefits

Job summary

NCC Group is seeking a Technical Account Manager to own the customer technical relationship and drive a defensible 12-month roadmap. You will translate TAM Score insights into strategic priorities, collaborate with SOC teams, and guide executive stakeholders.

You will combine hands-on security experience with strong communication to support both reactive and proactive improvements, delivering value during quarterly business reviews.

Qualifications

• Experience in customer-facing technical roles is essential.
• Ability to translate security scores into actionable recommendations for stakeholders.
• Strong understanding of SOC operations, threat detection and incident response.
• Proven ability to build and maintain 12-month technical roadmaps with quarterly focus.
• Experience delivering QBRs to senior audiences and acting as a trusted advisor.

Responsibilities

• Own the technical relationship with the customer and act as the trusted advisor.
• Interpret TAM Score narratives and translate into the 12-month roadmap.
• Develop and maintain the 12-month technical roadmap anchored to TAM Score.
• Deliver the TAM/technical portion of QBRs and align with stakeholders up to CISO.
• Provide reactive and proactive technical support and drive continuous improvement.

Skills

Cybersecurity experience

Customer-facing role

Engaging senior stakeholders

SOC operations

Security tools

Translate security metrics

Roadmaps 12-month

QBR delivery

Reactive & proactive support

Defensive security domains

Communication skills

ITIL / service management

Certifications desirable

Education

Certifications such as CISSP/CISM/Security+/Cloud Security

Tools

SIEM

EDR

SOAR

DLP

Vulnerability management

Job description

Technical Account Manager

Department: Cyber Services and Capabilities

Employment Type: Full Time

Location: GBR Manchester Hardman Boulevard

Reporting To: Daniel Huijbens

Description

The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible 12-month technical roadmap, and provide the depth of Microsoft Azure Sentinel/Defender XDR expertise needed to advise credibly on priorities.

TAMs translate data into narrative - interpreting scores, surfacing the highest-leverage gaps, and guiding customers toward measurable improvement quarter by quarter. They act as a technical buffer between customers and internal operational teams by resolving technical queries, advising on improvements, and ensuring issues are properly packaged when escalation is required.

Key Responsibilities

• Own the technical relationship: understand the customer environment end-to-end, maintain technical context, and operate as the trusted advisor in the partnership.
• Own the TAM Score narrative: interpret Environment, SOC, and Health scores into a credible story about where the customer stands and where to focus next - accountable for the quality of the diagnosis and recommendations, not the absolute score.
• Build and maintain the 12-month technical roadmap: anchored to the TAM Score, with defined quarterly focus areas tied to the highest-leverage gaps.
• Deliver the TAM/technical portion of Quarterly Business Reviews: present the score, narrate progress, and align with customer stakeholders up to CISO/senior IT leadership.
• Deliver reactive technical support via tickets (troubleshooting, investigation support, remediation guidance).
• Deliver proactive technical expertise and drive continuous improvement (Tier A included): posture and coverage advisory, tuning/noise reduction, cost/retention optimisation, automation uplift.
• Own technical deliverables: automation/playbooks where in scope, custom analytics and workbooks.
• Drive the operational health-check catalogue as scheduled workstreams within the roadmap.
• Advise on Defensive Breadth gaps (pentest cadence, IR retainer, EASM, DLP, tabletops, etc) - surfacing risk credibly and identifying where NCC services can close the gap.
• Maintain and refresh the threat overview as the customer's environment and threat landscape evolve.

Skills, Knowledge and Expertise

• Proven experience in cybersecurity, IT operations, or managed security services
• Background in a customer-facing technical role (e.g. TAM, Security Consultant)
• Experience engaging senior stakeholders (CISO, Head of IT/Security)
• Strong understanding of SOC operations, threat detection, and incident response
• Ability to understand end-to-end customer environments (cloud, infrastructure, security stack)
• Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management)
• Able to interpret and translate security metrics into clear risk-based narratives
• Proven ability to build and maintain 12-month technical roadmapswith quarterly focus
• Strong skills in data analysis, prioritisation, and identifying high-impact improvements
• Experience delivering Quarterly Business Reviews (QBRs)to senior audiences
• Ability to act as a trusted advisor, owning the technical customer relationship
• Experience balancing reactive support (tickets, troubleshooting) and proactive improvement
• Capability to deliver continuous improvement initiatives (tuning, optimisation, automation)
• Experience creating technical deliverables (playbooks, dashboards, analytics, reports)
• Knowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises)
• Ability to identify security gaps and align solutions/services to mitigate risk
• Strong communication and storytelling skills, adapting for technical and non-technical audiences
• Familiarity with service management practices (e.g. ITIL, ticketing systems)
• Relevant certifications (e.g. CISSP, CISM, Security+, cloud security) – desirable
• Proactive, accountable, and customer-focused mindset with strong ownership

Benefits

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Flexible Working: Balance your work and personal life with our flexible working options.
• Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
• Medicash & Critical Illness Scheme
• Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
• Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
• Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
• Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
• Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
• Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.