Technical Account Manager

Focus Group; Birmingham; Vor Ort; GBP 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Car allowance or company car

Hybrid working options

Holiday 24 days + bank holidays +生日休假

Zusammenfassung

Focus Group in Birmingham seeks a Technical Account Manager to lead IT roadmaps and act as a trusted technical advisor for key clients. You will collaborate with BDM/AM/AD and Presales to design solutions, ensuring customer satisfaction and retention throughout the lifecycle.

The role requires strong communication, deep technical knowledge of M365/Azure/AVD and security frameworks, and a willingness to travel. Permanent, on-site in Birmingham with hybrid options may apply.

Qualifikationen

• Experience in MSP environments or similar channel models.
• Strong technical background with enterprise IT solutions.
• Ability to translate business needs into technical solutions.

Aufgaben

• Lead and present IT roadmaps aligned with client goals.
• Support sales and discovery meetings with technical input.
• Develop proposals with presales for customer requirements.
• Deliver technical presentations and high-level documentation.
• Capture business and technical requirements for solutions.
• Provide timely management information on pipeline and health.
• Identify upsell and cross-sell opportunities within accounts.
• Maintain relationships and ensure successful handover to delivery.
• Meet KPIs related to opportunity value, volume and retention.

Kenntnisse

M365

Azure

AVD

Windows Server

Storage hardware

Networking (HPE)

Meraki

SonicWALL

Cyber security

Zero Trust

SASE

CASB

EDR/XDR

ISO27001

Pre-sales

Project Mgmt

Delivery

Communication

Account growth

Tools

MS Teams

Jobbeschreibung

Technical Account Manager

Department: IT & Cyber

Employment Type: Permanent

Location: Birmingham

Compensation: £50,000 / year

Description

Job Title: Technical Account Manager

Job Level: Specialist / Team Leader

Job Purpose

The IT Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for retaining, managing and growing assigned accounts. The TAM will work closely with the BDM / AM / AD and Presales Technical Consultants to propose and design solutions to meet customer business requirements. The TAMs will ensure exceptional customer satisfaction though the customer lifecycle ensuring continued engagement with the customer to drive retention, growth and re-sign.

Key Responsibilities

• Lead, own and present IT roadmaps and strategic plans aligned with clients’ business goals.
• Support the BDM, AM or AD in customer discoveries, presentations and closing meetings.
• Work with Presales team to develop proposals and presentations to meet the customers' requirements.
• Create and confidently deliver technical presentations, sales proposals/commercial and high-level technical documentation.
• Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution.
• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Presales and technical teams on best practice and suitability.
• Meet individual KPIs in relation to opportunity conversion, both volume and value, and NRR across all assigned clients.
• Identify opportunities for upselling and cross-selling additional services and solutions.
• Identify business drivers and highlight risks involved to the customer and Focus Group
• Sell technical solutions to the customer with professionalism and enthusiasm.
• Provide accurate and timely management information, specifically around pipeline management and customer health.
• Interface with the Presales, Delivery & Project teams, articulating customer requirements, to ensure smooth transition from Sale to Delivery.
• Conduct regular meetings with clients to maintain the momentum of the IT roadmap delivery, and advise clients on best practices, IT strategies, and technology trends.
• Develop and maintain strong relationships with assigned clients.

Skills, Knowledge and Expertise

• From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery.
• A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL.
• Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001.
• Experience in designing and delivering technical solutions in SME to Enterprise businesses.
• Full drivers licence and willingness to travel to client sites.
• Experience in producing high-quality commercial proposals including design, solution overview and pricing.
• Ability to cope under pressure and prioritise work accordingly.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proven track record in managing and growing client accounts.
• Strong organizational skills and attention to detail.

Benefits

• Salary up to £50,000 DOE I £4,800pa car allowance I OTE £75k-£80k
• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.