Technical Account Manager

Right Now Recruitment; Basingstoke; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

Right Now Recruitment is seeking a Graduate/Entry-Level Technical Account Manager for a smart energy client in the UK. The role focuses on solving technical customer issues, analyzing device data, and delivering engaging, professional support.

Hybrid work in Basingstoke offers two days in the office and three days remote. The successful candidate will have an engineering or analytics background, strong Excel skills, and a proactive, problem-solving mindset to support hardware and firmware

Qualifications

• Graduate or equivalent with interest in Engineering/Analytics or exceptional Customer skills.
• Previous experience in technical customer support relating to software, electrical goods, engineering hardware, or embedded devices.
• High computer literacy and advanced Excel skills.
• Not standard corporate IT support or office network helpdesks.
• Analytical mindset with strong problem-solving skills to trace issues to root cause.
• Excellent written and verbal communication skills.

Responsibilities

• Technical Support & Engagement: Act as a core technical point of contact for UK customers across product lines.
• Incident Ownership: Own customer incidents and technical queries from initial engagement through resolution with SLAs.
• Data & Log Analysis: Collect, analyse and interpret logs and device data to identify root causes.
• Relationship Management: Build strong customer relationships through regular communication and on-site configuration support where needed.
• Testing & Escalation: Coordinate product testing and guide customers through escalation processes.
• Customer Training: Lead training sessions to enable product onboarding and long-term success.
• Continuous Improvement: Maintain a knowledge base and report trends to drive product improvements.

Skills

Technical support

Data analysis

Customer engagement

Incident ownership

Relationship management

Problem solving

Communication skills

Education

Engineering degree

Analytics background

Tools

Excel

Job description

Do you enjoy solving intricate problems, analysing device data, and working closely with customers to deliver exceptional technical support?

We're looking for a Graduate / Entry-Level Technical Account Manager to join a client of ours in the smart energy industry. This role is ideal for an analytical engineering graduate (or similar STEM field) or someone from a technical customer support background who wants to deeply understand physical hardware and data systems, rather than general IT helpdesk networks.

Considered an entry-level position within the company, it offers clear pathways for professional development and career growth.

Job Title: Technical Account Manager

Salary: Up to £34,000 per annum

Hours: Monday to Friday

Location: Basingstoke (Hybrid - 2 days in the office, 3 days remote)

Type: Full-time, Permanent

Key Responsibilities

• Technical Support & Engagement: Act as a core technical point of contact for UK customers, providing responsive, customer-focused support across product lines.
• Incident Ownership: Own customer incidents and technical queries from initial engagement through to resolution, ensuring clear communication and alignment with agreed SLAs.
• Data & Log Analysis: Collect, analyse, and interpret logs, device data, and customer feedback to pinpoint root causes and troubleshoot firmware or hardware performance issues.
• Relationship Management: Build strong customer relationships through regular communication, technical discussions, and lab or on-site configuration and deployment support where required.
• Testing & Escalation: Coordinate the preparation of product samples for testing, guide customers through test assurance phases, and manage escalations.
• Customer Training: Lead and deliver customer training sessions to enable successful product onboarding, operational adoption, and long-term client success.
• Continuous Improvement: Build and maintain a shared knowledge base of customer issues, reporting trends to internal teams to drive physical product improvements.

The Successful Candidate

• Educational Background: Ideally a graduate or equivalent with an interest in Engineering/ Analytics or with exceptional Customer skills.
• Technical Experience: Previous experience in technical customer support relating to software, electrical goods, engineering hardware, or embedded devices is highly advantageous.
• Data Literacy: High computer literacy and advanced Excel skills are strongly preferred for managing, filtering, and diagnosing device metrics and production deployment data.
• Pure Tech Support Mindset: A clear understanding that this position is focused on hardware, engineering systems, and energy sector utilities, not standard corporate IT support or office network helpdesks.
• Problem Solver: A nuts-and-bolts analytical mindset with strong problem-solving skills and the ability to systematically trace issues back to their root cause.
• Strong Communicator: Excellent written and verbal communication skills, with the confidence to lead presentations and translate technical concepts to external clients.