Technical Account Manager (Analyst)

London Stock Exchange; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

London Stock Exchange is seeking a Technical Account Manager to be the main technical point of contact for customers, guiding onboarding, certification, connectivity and readiness while ensuring adoption. You will build relationships with member firms and data vendors, coordinating cross-functional teams to deliver an outstanding customer experience across project lifecycles.

This role develops specialist expertise in financial markets and trading technologies and requires strong communication

Qualifications

• Ability to coordinate onboarding, certification and readiness activities.
• Strong communication with customers and internal teams.
• Experience guiding customers through market, product and system changes.
• Structured approach to investigating issues and delivering solutions.

Responsibilities

• Coordinate onboarding, connectivity testing and readiness activities with customers.
• Provide functional and technical guidance across cross-functional teams.
• Maintain customer communications and readiness documentation.
• Gather and communicate service usage metrics and performance data.

Skills

Customer-facing communication

Technical communication

Problem solving

Education

Degree in IT/Business/Engineering

Tools

FIX Protocol

Job description

• The Technical Account Manager acts as the main technical point of contact for LSEG customers, providing expert guidance throughout onboarding, certification, connectivity, readiness and ongoing service adoption
• You will build strong relationships with member firms, software providers and data vendors, supporting customers through market, product and system changes while ensuring they are configured for success
• Working across Product, Technology, Operations and Client Services teams, you will provide functional support, lead technical consultations and coordinate customer readiness activities to deliver an outstanding customer experience
• This role offers the opportunity to develop specialist expertise in financial markets, trading technologies and technical relationship management
• Support Technical Account Managers in delivering a high-quality service to member firms, data vendors and independent software vendors across onboarding, customer readiness, business-as-usual support and change programmes
• Provide functional support and technical guidance to customers, managing enquiries through shared communication channels and ensuring timely resolution in line with agreed service levels
• Coordinate customer onboarding, connectivity, testing, certification and readiness activities, ensuring customer configurations align with recommended guidelines and are implemented consistently
• Produce and maintain customer-facing communications and documentation, including service announcements, technical guidance, readiness materials and project briefings
• Gather, analyse and communicate customer service and usage metrics, including connectivity statistics, latency data, gateway utilisation and platform performance information
• Build strong relationships with customers and internal team members, coordinating consultations, maintaining project and readiness trackers, and supporting engagement throughout project lifecycles
• Collaborate with Product, Technology, Project Management, Network and Support teams to deliver market, system and regulatory changes, maintain knowledge repositories, support testing and enablement activities, and participate in customer meetings, industry events and Technical User Groups

Demonstrated ability to coordinate multiple priorities, manage competing deadlines and support project delivery in a fast-paced environmentAbility to learn quickly, adapt to changing priorities and develop expertise within financial markets and trading technologiesGood communication and customer management skills, with the ability to present technical concepts clearly to both technical and non-technical audiencesExperience working in a customer-facing environment, building effective relationships and delivering positive client outcomesStrong analytical and problem-solving skills, with a structured approach to investigating issues and identifying effective solutionsGood understanding of IT infrastructure, connectivity, networking concepts and client-facing technology solutionsExperience collaborating across cross-functional teams to achieve shared objectives and deliver a high-quality customer experienceKnowledge of financial markets, particularly Equities, Exchange Trading, Market Data or Post Trade servicesExperience in a client-facing technical role such as Technical Account Management, Client Services, Technical Support or Customer SuccessUnderstanding of electronic trading technologies, connectivity solutions and the FIX ProtocolExperience supporting customer onboarding, certification, testing or readiness activities within a financial services environmentDegree qualified or equivalent in Information Technology, Business, Engineering or a related discipline