Technical Account Manager

Sapphire

Glasgow

Hybrid

GBP 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Remote-friendly

Office days optional

Job summary

Sapphire is seeking a Technical Account Manager to own technical relationships with Managed Security Service customers, helping them maximise value from Microsoft security investments.

You will lead service reviews, showcase value through KPIs, and identify cross-service opportunities across security and consultancy, while championing service quality and customer success. This hybrid role offers remote flexibility with time in our offices and a focus on meaningful security outcomes.

Qualifications

Strong Microsoft security expertise.
A customer-first, consultative mindset.
Be a trusted adviser, not just an account contact.
Flexible working – remote + time in our offices.
Work with brilliant people on meaningful security outcomes.

Responsibilities

Own and grow trusted technical relationships.
Lead service reviews and showcase value through KPIs.
Identify cross-service opportunities across security & consultancy.
Champion service quality and customer success.

Skills

Microsoft security expertise

Customer-first mindset

Trusted adviser

Flexible working

Cross-team collaboration

Job description

Want to be a trusted security adviser to enterprise customers? As a Technical Account Manager, you’ll own technical relationships with our Managed Security Service customers, helping them get maximum value from their Microsoft security investments.

What you’ll do: