Technical Account Manager

1Tech Staffing Limited; Greater Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

1Tech Staffing Limited is recruiting a Technical Account Manager for a growing MSP, building out their KAM team. You will be the strategic point of contact for managed service customers, collaborating with technical, infrastructure, service desk and cyber security teams to ensure excellent service delivery.

You’ll take a proactive, consultative approach—helping customers understand their technology environment, identify risks, and develop practical IT roadmaps aligned to business objectives.

Qualifications

• Experience in an MSP and Technical Account Management environment.
• Strong knowledge of Microsoft 365 technologies.
• Experience managing customer relationships and service reviews.
• Ability to translate complex technical concepts into business outcomes.
• Experience producing proposals and service improvement plans.
• Proactive, commercially aware and consultative approach.

Responsibilities

• Act as strategic point of contact for a portfolio of managed service customers.
• Work with technical, infrastructure, service desk and cyber security teams to ensure service delivery.
• Develop customer roadmaps and identify opportunities for modernisation.
• Advise on Microsoft 365, Entra ID, Intune and cyber security.
• Review service performance, issues and customer satisfaction.
• Identify opportunities for service improvements, expansion and renewals.
• Support proposals, solution recommendations and long-term IT planning.

Skills

MSP experience

Technical Account Management

Customer relationships

Proactive consulting

Strategic IT advisor

Tools

Microsoft 365

Entra ID

Intune

Cyber security

Job description

We’re currently looking to source a Technical Account Manager for a growing Managed Services Provider building out their KAM team. This is an exciting time to join the client as they go through this growth period. This role offers amazing training however we are ideally looking for MSP or Tech Account Management / Sales experience.

This is a great opportunity for a customer-focused IT Account Manager who enjoys building trusted relationships, providing strategic technology advice and helping businesses get the maximum value from their IT and managed services.

The Role

As Technical Account Manager, you’ll act as the strategic point of contact for a portfolio of managed service customers, working closely with technical, infrastructure, service desk and cyber security teams to ensure excellent service delivery.

You’ll take a proactive, consultative approach — helping customers understand their technology environment, identify risks and opportunities, and develop practical IT roadmaps aligned to their wider business objectives.

The role will include:

• Managing and developing relationships across a portfolio of managed service clients
• Acting as a trusted technology adviser to key customer stakeholders
• Developing customer technology roadmaps and identifying opportunities for modernisation
• Advising on Microsoft 365, Entra ID, Intune, and Cyber Security
• Reviewing service performance, recurring issues and customer satisfaction
• Identifying opportunities for service improvements, expansion and renewal
• Supporting proposals, solution recommendations and long-term IT planning
• Promoting and advising on managed services and cyber security solutions
• Helping customers understand emerging security risks and appropriate controls

What We’re Looking For

• Experience within an MSP and Technical Account Management environment
• Strong knowledge of Microsoft 365 technologies
• Experience managing customer relationships and conducting service reviews
• The ability to translate complex technical concepts into clear business outcomes
• Experience producing proposals, recommendations and service improvement plans
• A proactive, commercially aware and consultative approach