Strategic Technical Account Manager for IT & Cloud

Context Recruitment; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Context Recruitment is recruiting for a Technical Account Manager to join a growing Microsoft Managed Services Provider. You will manage a portfolio of key client accounts, deliver strategic guidance, and align IT services with business objectives.

The role focuses on building long-term relationships, driving service improvements, and identifying opportunities for account growth in a customer‑facing capacity.

Qualifications

• Previous experience as a Technical Account Manager or similar client-facing role.
• Strong knowledge of IT infrastructure, cloud solutions and managed services.
• Excellent relationship-building, stakeholder management and communication skills.
• Ability to translate technical concepts into business benefits.
• Experience developing client accounts with commercial awareness.
• Experience in a Managed Service Provider (MSP) environment.

Responsibilities

• Build and maintain relationships with key client stakeholders.
• Conduct regular service reviews and account management meetings.
• Provide strategic guidance and recommendations to customers.
• Identify opportunities to enhance customers' IT environments.
• Collaborate with technical and service delivery teams for outcomes.
• Produce account plans, service reports and roadmaps.
• Support contract renewals and account growth opportunities.
• Monitor customer satisfaction and drive service improvements.
• Manage escalations and resolve issues professionally.
• Act as the voice of the customer across the organisation.

Skills

Client relationship management

Account management

IT infrastructure knowledge

Cloud solutions

MSP experience

Communication skills

Commercial awareness

Presentation skills

Tools

Microsoft 365

Azure

Job description

Context Recruitment is recruiting for a Technical Account Manager to join a growing Microsoft Managed Services Provider. You will manage a portfolio of key client accounts, deliver strategic guidance, and align IT services with business objectives.

The role focuses on building long-term relationships, driving service improvements, and identifying opportunities for account growth in a customer‑facing capacity.