Technical Account Manager

JR United Kingdom; Derby; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cybersecurity company is seeking a French-speaking Technical Account Manager to support and grow enterprise accounts. The role involves advising clients on platform adoption and optimization while ensuring customer satisfaction. Ideal candidates will have over three years of experience in a technical customer-facing role and possess strong networking and cloud technology knowledge.

Qualifications

• 3+ years' experience in a technical, customer-facing role.
• Fluent in both French and English.
• Strong background in networking and cloud technologies.

Responsibilities

• Own the technical relationship with enterprise clients.
• Provide guidance on best practices and technical architecture.
• Lead technical reviews and proactive customer engagement.

Skills

Networking

Cloud technologies

Enterprise infrastructure

Communication

Interpersonal skills

Customer-first mindset

Job description

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A leading cybersecurity company with a global presence and a $25B+ addressable market. With widespread recognition as a market leader, they are continuing their expansion and now growing their team across the UK.

The Role

We’re looking for a French-speaking Technical Account Manager (TAM) to support and grow strategic enterprise accounts across the UK and French-speaking regions.

You’ll be the technical point of contact post-sale, helping customers fully adopt and optimise the platform while building long-term relationships and ensuring continued value from the solution.

Key Responsibilities:

• Own the technical relationship with enterprise clients, ensuring successful onboarding and ongoing platform adoption.
• Act as a trusted advisor, providing guidance on best practices, technical architecture, and security policy optimisation.
• Collaborate with internal teams - including Sales, Product, and Support - to advocate for your customers’ needs.
• Lead technical reviews, run health checks, and proactively identify areas to maximise platform performance.
• Ensure a seamless customer experience and drive long-term satisfaction and retention.

What Does Success Look Like? You should quickly establish yourself as a trusted advisor, driving successful onboarding, adoption, and technical alignment. You’re proactive in identifying challenges before they arise and are seen as a strategic partner by your clients.

What You’ll Bring:

• 3+ years’ experience in a technical, customer-facing role (TAM, Sales Engineer, Solutions Architect, etc.)
• Strong background in networking, cloud technologies, and enterprise infrastructure
• Excellent communication and interpersonal skills - fluent in both French and English
• Ability to work cross-functionally and build deep relationships with both technical and business stakeholders
• A proactive, customer-first mindset and a passion for helping enterprise clients succeed

Note: Due to high volumes of applicants, only shortlisted candidates will be contacted within 7 days.