Technical Account Manager - VoIP, SIP, SaaS

Spectrum IT Recruitment; United Kingdom; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading company in Contact Centre and AI technology is seeking a Technical Account Manager to join their team. The TAM role focuses on post-sales support and enhancing customer experience while leveraging modern technology. Candidates should possess strong technical acumen and a proven customer service background. This remote position is open to UK residents only.

Qualifications

• 3+ years in a Technical Services role related to software or telecommunications.
• Experience with customer service and call/contact centers.
• Demonstrated technical problem-solving proficiency.

Responsibilities

• Provide post-sales technical support and customer management.
• Assist with onboarding and technical troubleshooting.
• Ensure customer satisfaction, retention, and ROI.

Skills

TCP/IP networking knowledge

VoIP technology exposure

Technical problem-solving proficiency

Analytical skills

Customer service

Communication skills

Job description

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre

• Work at the forefront of Customer Experience (CX) Solutions.
• Leverage AI and modern technology.
• Future proof your career!
• REMOTE. UK ONLY.
• 50k- 60k plus bonus & benefits

Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.

If you are looking for an exciting job opportunity that will future proof your career, read on!

The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements:

• 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.