Technical Account Manager

CBW Staffing Solutions Ltd; City Of London; Hybrid; GBP 72,000 - 85,000; Full time

Benefits offered by this job

25 days holiday

Pension

Private healthcare

WFH one day a week

Job summary

CBW Staffing Solutions Ltd is seeking a Technical Account Manager to oversee four high-profile Central London contracts for a hard FM service provider. The role focuses on managing multi-site buildings, ensuring electrical and mechanical services align with contractual standards and KPI targets.

The candidate will lead the site team, ensure on-time completion of works, and drive client satisfaction while contributing to contract growth.

Qualifications

• Proven experience in managing multi-site businesses.
• Strong people management skills.
• Excellent written and verbal communication skills.
• Team player committed to quality and professionalism.

Responsibilities

• Manage each building to a high standard and ensure electrical and mechanical services meet contract agreements.
• Maintain client satisfaction and develop the contract to grow portfolio and responsibilities.
• Ensure KPIs / SLAs are met and participate in monthly contract reviews with senior management.
• Provide leadership and guidance to the site team.

Skills

Multi-site management

People management

Communication skills

Team player

Education

Recognised apprenticeship / electrical qualification (C&G/HNC/HND)

Job description

Technical Account Manager Hard FM Service Provider Central London - 85k

Would you like to work for an established, stable building maintenance contractor?

Do you have experience of managing commercial buildings?

One of the established names in the commercial building maintenance industry is looking to recruit a Technical Account Manager to work across a collection of four high profile contracts based in Central London.

The buildings are a mix of blue chip commercial offices, including a highly recognized trophy building and all have static maintenance teams on site providing a first class engineering and customer service.

As a company they are looking for an individual who will be able to organise, manage and motivate their team and also look to develop and grow their portfolio.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

• Manage each building to a high standard making sure that all electrical and mechanical services are delivered in line with the contractual agreement.
• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

• Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND.
• Proven experience and involvement in managing multi-site businesses.
• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.

The package on offer is as follows:

• Salary up to 85K
• 25 days holiday
• Pension
• Private healthcare
• WFH one day a week (business permitting)