Contract Manager

CBW Staffing Solutions Ltd; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

CBW Staffing Solutions Ltd is seeking a Contract Manager for a leading FM service provider, overseeing four commercial buildings in the City of London. The role emphasizes managing maintenance contracts, ensuring KPI delivery and first-class client service.

Reporting to the Area General Manager, you will lead site teams, drive contract growth, and balance reactive and planned works. A hybrid pattern with occasional WFH is available.

Qualifications

• Experience managing commercial maintenance contracts.
• Strong technical background with knowledge of electrical or mechanical systems.
• Proven multi-site management experience and financial understanding (P&L, budgets).
• Ability to prioritise and solve problems under pressure with innovative solutions.
• Excellent written and verbal communication and leadership of site teams.
• Strong client relationship management with KPI/SLAs focus.

Responsibilities

• Oversee four commercial contracts and ensure client satisfaction.
• Maintain knowledge of contract terms and drive KPIs/SLAs.
• Attend weekly client strategic/operational meetings.
• Lead and motivate maintenance teams.
• Develop opportunities for contract growth.

Skills

People management

Contract management

Financial acumen

Problem solving

Communication skills

Client management

Multi-site management

Education

Apprenticeship qualification

Electrical/Mechanical qualification (C&G, HNC/HND)

Job description

Contract Manager - Leading FM Service Provider - Four commercial buildings - City of London - up to 75K

Would you like to work for an established, stable building maintenance contractor thatactuallyvalues theirstaff?

Do you have experience of managing commercialmaintenance contracts?

One of the established names in the commercial building maintenance industry is looking to recruit a Contract Manager to be based in the City of London and to work across a portfolio of four commercial contracts.

They are looking for an individual from a strong technicalbackground who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams.

The role will also be reporting directly to the Area General Manager and will be responsible for managing and growing a small portfolioof commercial properties.

There are a number of existing clientswith where there are long term relationships and there will also be an opportunity to identifynew business opportunities.

Time will be spent across each of the locations in Central London and the hours of work are Monday to Friday, 8-5.

There will also be the option to work from home as and when needed.

The main duties of the role are as follows:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.


• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.


• Ensure contractually agreed KPIs / SLAs are met.


• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.


• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.


• Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

• Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.


• Proven experience and involvement in managing multi-site businesses.


• Financial understandingincluding P&L and budgets.


• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.


• Must be a team player committed to working in a quality and professional environment.


• Strong people management skills.


• Excellent written and verbal communication skills.