Tech Team Leader, Field Services — Patient-Focused Care

Medequip co; Norwich; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

29 days holiday

Life assurance

Cycle to work scheme

Free eye test (Specsavers)

Counselling (Care First)

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is hiring a Technician Team Leader to drive performance and quality within a field-based technical team. You will plan workloads, coordinate with service leaders, and implement process improvements to deliver excellent customer outcomes.

You will lead recruitment, onboarding and training for the team, and collaborate with senior management to ensure patient-focused service across contracts in the UK.

Qualifications

• Ability to manage and adapt multiple priorities.
• Team player with a proactive approach.
• Analytical and fact-based decision making.
• Willingness to cover the site in managerial roles on short notice.
• Determined, proactive, and resilient outlook.

Responsibilities

• Delivery of Key Performance & Quality Indicators.
• Plan daily and weekly workloads effectively.
• Coordinate with Service & Warehouse Leadership on workload planning.
• Identify effective and efficient improvements.
• Oversee end-to-end de-brief processes.
• Review quality performance with Operations Support manager and drive better outcomes.
• Recruitment and onboarding of new team members.
• Ensure Enhanced TSE onboarding and ongoing training.
• Support contract senior management and field colleagues in patient-focused service delivery.

Skills

Multitasking

Team leadership

Analytical thinking

Site coverage

Can-do attitude

Job description

Medequip Assistive Technology Ltd is hiring a Technician Team Leader to drive performance and quality within a field-based technical team. You will plan workloads, coordinate with service leaders, and implement process improvements to deliver excellent customer outcomes.

You will lead recruitment, onboarding and training for the team, and collaborate with senior management to ensure patient-focused service across contracts in the UK.