Technician Team Leader

Medequip co; Norwich; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

29 days holiday

Life assurance

Cycle to work scheme

Free eye test (Specsavers)

Counselling (Care First)

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is hiring a Technician Team Leader to drive performance and quality within a field-based technical team. You will plan workloads, coordinate with service leaders, and implement process improvements to deliver excellent customer outcomes.

You will lead recruitment, onboarding and training for the team, and collaborate with senior management to ensure patient-focused service across contracts in the UK.

Qualifications

• Ability to manage and adapt multiple priorities.
• Team player with a proactive approach.
• Analytical and fact-based decision making.
• Willingness to cover the site in managerial roles on short notice.
• Determined, proactive, and resilient outlook.

Responsibilities

• Delivery of Key Performance & Quality Indicators.
• Plan daily and weekly workloads effectively.
• Coordinate with Service & Warehouse Leadership on workload planning.
• Identify effective and efficient improvements.
• Oversee end-to-end de-brief processes.
• Review quality performance with Operations Support manager and drive better outcomes.
• Recruitment and onboarding of new team members.
• Ensure Enhanced TSE onboarding and ongoing training.
• Support contract senior management and field colleagues in patient-focused service delivery.

Skills

Multitasking

Team leadership

Analytical thinking

Site coverage

Can-do attitude

Job description

Hours: 37.5 - 42.5 hours per week
Salary: £28,762.00 - £32,600.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Technician Team Leader at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and theNHSacross the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

As the Technician Team Leader for Medequip Assistive Technology Ltd you will be an integral part of the leadership team in delivering excellence in quality and service

You will be responsible for delivering an effective and quality focused service through a team of technical colleagues in the field

Your day-to-day responsibilities will include, but not be limited to:

• Delivery of Key Performance & Quality Indicators
• Effectively plan daily and weekly workloads
• Integration with Service & Warehouse Leadership on workload planning
• Identify effective and efficient improvements.
• Understand and manage end to end de brief processes.
• Review quality performance with Operations Support manager and deliver “better outcomes” project.
• Recruitment and onboarding of new team members
• Ensure enhanced team members (Enhanced TSE) are delivering correct onboarding and ongoing training.
• Supporting contract senior management team, Equivalent line managers and Field Colleagues in delivering patient focused service

About you

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required.

• Ability to manage and adapt multiple priorities.
• Team player
• Analytical and fact-based clear thinker
• To manage and cover the site in any managerial role at short notice as and when required.
• Determined and “can do” in outlook

What we offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.