Emerging Team Lead — Contact Center & Coaching

HCLTech; Romford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tech company is seeking a Team Leader to oversee a busy Contact Center. Responsibilities include managing individual and team performance targets, providing feedback, and implementing training plans. The ideal candidate has 6 months to 1 year of experience in customer service leadership and excellent communication skills. This full-time role offers opportunities for career advancement in a dynamic environment.

Qualifications

• At least 6 months to 1 year of experience in contact center leadership.
• Ability to oversee and manage customer service teams effectively.
• Experience in training and development plans.

Responsibilities

• Oversee achievement of individual and team performance targets.
• Manage and resource plan to achieve SLAs and team targets.
• Motivate and lead the team, providing constructive feedback.

Skills

Team Leader experience

Excellent communication

Analytical skills

Problem-solving

Motivational skills

Job description

A leading tech company is seeking a Team Leader to oversee a busy Contact Center. Responsibilities include managing individual and team performance targets, providing feedback, and implementing training plans. The ideal candidate has 6 months to 1 year of experience in customer service leadership and excellent communication skills. This full-time role offers opportunities for career advancement in a dynamic environment.