Customer Service Team Lead: Inspire, Coach & Drive Results

Tate Recruitment; Manchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Team Leader in Manchester. In this role, you will lead and mentor a team of Customer Service Advisors, ensuring exceptional service and achieving set objectives. Ideal candidates will have strong leadership skills, a capability to motivate teams, and experience in a fast-paced environment. This is an exciting opportunity to impact customer service and enhance team performance.

Qualifications

• Experience in a fast-paced customer service environment.
• Hands-on experience training and mentoring customer service teams.
• A passion for continuous improvement in customer service.

Responsibilities

• Drive and inspire exceptional customer service.
• Lead and support a team of Customer Service Advisors.
• Manage key client accounts and build strong relationships.

Skills

Strong leadership skills

Effective communication

Problem-solving

Attention to detail

Team collaboration

Job description

A leading recruitment agency is seeking a Customer Service Team Leader in Manchester. In this role, you will lead and mentor a team of Customer Service Advisors, ensuring exceptional service and achieving set objectives. Ideal candidates will have strong leadership skills, a capability to motivate teams, and experience in a fast-paced environment. This is an exciting opportunity to impact customer service and enhance team performance.