Technical Support Team Lead: Elevate Customer Excellence

Solera Corporation; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

Solera Corporation seeks a Technical Customer Support Manager in Leeds to lead a team of up to 15 representatives. Your role involves motivating the team, ensuring high customer support standards, and collaborating with other departments. Ideal candidates will have 3-4 years of technical support leadership experience, strong communication skills, and a customer-centric focus. The position emphasizes team development, performance monitoring, and process improvement within an innovative company framework.

Qualifications

• 3-4 years of experience in Technical Support leadership.
• Strong interpersonal skills and a customer-centric approach.
• Ability to effectively communicate and collaborate across teams.
• Familiarity with customer support tools and CRM systems.
• Good command of English, additional languages are a plus.

Responsibilities

• Motivate and develop a team of Technical Support Representatives.
• Oversee daily operations ensuring timely customer support.
• Monitor and report team performance metrics.
• Facilitate collaboration with cross-functional teams.
• Implement process improvements to enhance team efficiency.

Skills

Leadership skills

Customer-centric focus

Collaborative mindset

Analytical skills

Communication skills

Technical proficiency

Adaptability

Problem-solving skills

English proficiency

Job description

Solera Corporation seeks a Technical Customer Support Manager in Leeds to lead a team of up to 15 representatives. Your role involves motivating the team, ensuring high customer support standards, and collaborating with other departments. Ideal candidates will have 3-4 years of technical support leadership experience, strong communication skills, and a customer-centric focus. The position emphasizes team development, performance monitoring, and process improvement within an innovative company framework.