Senior Customer Care Engineer: Platform & Telephony

Addition+; Watford; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Opportunities for learning and growth

Supportive culture valuing integrity

Work on impactful transformation projects

Job summary

A technology firm is seeking a Lead Talent Consultant to provide technical support across customer and retailer platforms. The ideal candidate will possess strong AWS and Azure experience, knowledge of telephony technologies, and SQL skills. This full-time role is pivotal in a high-profile transformation project with significant social impact, offering opportunities for ongoing growth and exposure to advanced technologies.

Qualifications

• Experience in AWS and Azure environments.
• Strong knowledge of telephony and call centre technologies.
• Hands-on experience with ServiceNow CSM and OpenText.
• DBA-level SQL skills across SQLServer, Postgres and MySQL.
• Familiarity with GDPR and data protection.
• ITIL v3 background in incident and problem management.
• Technical grounding in software development and web technologies.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide second-line technical support across customer and retailer care platforms.
• Work with internal teams and external partners to enhance applications.
• Contribute to the development and testing of new features.
• Monitor KPIs, analyse trends, and improve system performance.
• Ensure compliance with data protection and security standards.
• Collaborate with product owners to influence roadmaps.
• Support service delivery by managing incidents and problems.

Job description

A technology firm is seeking a Lead Talent Consultant to provide technical support across customer and retailer platforms. The ideal candidate will possess strong AWS and Azure experience, knowledge of telephony technologies, and SQL skills. This full-time role is pivotal in a high-profile transformation project with significant social impact, offering opportunities for ongoing growth and exposure to advanced technologies.