Tech Support Apprentice — Level 3 CS Specialist (4-Day Week)

Beyond Co

Newmarket

Hybrid

GBP 12,000 - 16,000

Full time

14 days+

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Benefits offered by this job

4-day working week

Flexible working options

On-site gym facilities

Job summary

Wonde is offering an apprenticeship designed for individuals seeking a career in Customer Service & Technical Support. You will undertake the Level 3 Customer Service Specialist Apprenticeship over 17 months, with practical training alongside day-to-day duties and EPA preparation.

The programme provides mentoring, structured learning, and protected off-the-job time to develop customer service, stakeholder management, and communication skills within a tech business, with flexible work options and

Qualifications

Interest in Customer Service & technology with a desire to build a career in customer support within a tech business.
Some experience in a customer-facing or customer-focused environment (part-time work, volunteering or education-based projects).
Ability to work proactively with KPIs and targets.
Strong communication skills, both written and verbal, with attention to detail.
Willingness to learn and take initiative in a team environment.

Responsibilities

Act as the first point of contact for integration queries and aim for first-contact resolution.
Log, manage and respond to support requests using Zendesk in line with service standards.
Collaborate with schools to arrange appointments, complete integrations and troubleshoot issues.
Develop relationships to ensure stakeholders feel supported and maximize partnership value.
Support stakeholders via phone, video calls and email, adapting communication to audience.
Assist the Customer Support Services team with administrative duties and operational processes.
Participate in structured training and protected off-the-job learning.
Apply apprenticeship learning to real customer scenarios and progress with manager support.