IT Service Engineer Apprentice — Level 3 ICT Technician

ENCIRC LIMITED; Chester; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Level 3 Apprenticeship

Job summary

Encirc Limited is offering an IT Apprentice role to provide onsite and remote support across Office 365, Networking, Windows Desktop, Windows Server and Backups. You will manage and prioritise tickets, liaise with users, and assist with ongoing IT projects, while working towards a Level 3 Information Communications Technician qualification.

The apprenticeship runs for about 1 year 5 months with a structured training provider and Monday–Friday working week.

Qualifications

• GCSE English and Maths at grade 4/C or above.
• Proactive, motivated with good communication and organisational skills.
• Ability to work well in a team and independently when required.

Responsibilities

• Provide onsite and remote IT support to users across multiple areas.
• Liaise directly with users to resolve issues and log notes in the system.
• Assist with ongoing IT projects and help maintain systems.

Skills

Communication skills

IT skills

Organisation skills

Customer care skills

Problem solving skills

Logical

Motivated

Time Management

Education

GCSE English - 4/C

GCSE Maths - 4/C

Job description

Encirc Limited is offering an IT Apprentice role to provide onsite and remote support across Office 365, Networking, Windows Desktop, Windows Server and Backups. You will manage and prioritise tickets, liaise with users, and assist with ongoing IT projects, while working towards a Level 3 Information Communications Technician qualification.

The apprenticeship runs for about 1 year 5 months with a structured training provider and Monday–Friday working week.