Bilingual Tech Support Apprentice – Customer & App Help

Intec Business Colleges; Marcham; On-site; GBP 11,000 - 14,000; Full time

Job summary

INTEC BUSINESS COLLEGES LIMITED is offering a Customer Service Specialist Apprenticeship role in Oxfordshire, starting with a 37.5-hour week, Monday to Friday. The position includes supporting UK and France customers, troubleshooting software queries and collaborating with cross-functional teams to develop application support skills.

The apprenticeship lasts 19 months, with a Level 3 Customer Service Specialist qualification, and requires GCSE English and Maths at the specified grades.

Qualifications

• GCSE English and Maths at required grades
• Office-based role with Monday–Friday schedule

Responsibilities

• Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
• You’ll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
• Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.

Skills

Attention to detail

Excellent communication

Customer service

Good IT skills

Problem solving

Organization

Multitasking

Interest in technology

Interest in software support

French (speaking)

French (writing)

Customer service experience desirable

Friendly & professional

Eager to learn

Reliable & proactive

Analytical mindset

Education

GCSE English

GCSE Maths

Job description

INTEC BUSINESS COLLEGES LIMITED is offering a Customer Service Specialist Apprenticeship role in Oxfordshire, starting with a 37.5-hour week, Monday to Friday. The position includes supporting UK and France customers, troubleshooting software queries and collaborating with cross-functional teams to develop application support skills.

The apprenticeship lasts 19 months, with a Level 3 Customer Service Specialist qualification, and requires GCSE English and Maths at the specified grades.