Tech-Savvy Retail Advisor — Flexible Part-Time

Virgin Media O2; Ipswich; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Broadband discounts

TV discounts

Mobile discounts

Cycle2Work

Dental insurance

Job summary

Virgin Media O₂ in Ipswich is seeking a part-time Retail Advisor to guide customers through our range of products and services, helping them choose the best plans and devices and ensuring a positive shopping experience.

You will demonstrate new technology, resolve inquiries, and work with the store team to hit targets while delivering memorable customer service. The role includes induction sessions and ongoing coaching in a supportive retail environment.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and communication

Customer experience

Resilience and targets

Flexibility

Willingness to learn

Job description

Virgin Media O₂ in Ipswich is seeking a part-time Retail Advisor to guide customers through our range of products and services, helping them choose the best plans and devices and ensuring a positive shopping experience.

You will demonstrate new technology, resolve inquiries, and work with the store team to hit targets while delivering memorable customer service. The role includes induction sessions and ongoing coaching in a supportive retail environment.