Tech-Savvy Retail Advisor - Flexible Hours & Perks

Virgin Media O2; Leeds; On-site; GBP 35,818,000 - 38,573,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is hiring a Retail Advisor to guide customers across mobile, broadband and entertainment options. You’ll help select plans, explain features and demonstrate products with a friendly, helpful approach.

Induction sessions and ongoing coaching will support your growth. The role features flexible shifts, a competitive hourly rate, and a commitment to great customer experiences.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards targets.
• Flexible to adapt to different customers and priorities.

Responsibilities

• Help customers choose from our range of products including mobile, broadband and entertainment packages.
• Support customers in selecting the right price plan and setup for their lifestyle.
• Showcase features and accessibility tools for the products.
• Take ownership of customer queries, resolve issues and build trust.
• Work with the team to achieve store targets and high customer satisfaction.

Skills

Communication skills

Customer focus

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O₂ is hiring a Retail Advisor to guide customers across mobile, broadband and entertainment options. You’ll help select plans, explain features and demonstrate products with a friendly, helpful approach.

Induction sessions and ongoing coaching will support your growth. The role features flexible shifts, a competitive hourly rate, and a commitment to great customer experiences.