Tech-Savvy Retail Advisor: Elevate Customer Experiences

Virgin Media O2; Liverpool; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is seeking a Retail Advisor in Liverpool to guide customers and help them get the most from devices, broadband and TV packages. You’ll build trust through empathy, ownership and a focus on memorable, positive service experiences.

Expect structured training with 2 × 2-day inductions (30 hours) and ongoing coaching to support your growth. Competitive hourly rate and comprehensive benefits accompany your role.

Qualifications

• Excellent communication and problem-solving skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to meet individual and team targets.
• Flexibility to work across store opening hours, including evenings and weekends.
• Willingness to learn and develop in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobiles, broadband and TV.
• Assist with price plans and setup to fit customers’ lifestyle.
• Demonstrate product features and accessibility tools.
• Own customer queries and resolve issues to build trust.
• Collaborate with the team to meet store targets and satisfaction outcomes.

Job description

Virgin Media O₂ is seeking a Retail Advisor in Liverpool to guide customers and help them get the most from devices, broadband and TV packages. You’ll build trust through empathy, ownership and a focus on memorable, positive service experiences.

Expect structured training with 2 × 2-day inductions (30 hours) and ongoing coaching to support your growth. Competitive hourly rate and comprehensive benefits accompany your role.