Tech-Savvy Retail Advisor: Customer Focus

Vodafone Limited; Newcastle upon Tyne; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Great pay

Bonuses

28 days off

Bank holidays

Charity time

Discounts

Vouchers

Pension plan

Parental leave

Job summary

Vodafone Limited is seeking a Retail Customer Advisor to help customers in-store, understanding needs and promoting the latest products and services. You’ll contribute to a positive, high-energy team atmosphere while helping customers get the most from their technology and our network.

The role emphasizes delivering memorable customer experiences, meeting sales targets, and leveraging learning tools and benefits to support personal and career growth.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Job description

Vodafone Limited is seeking a Retail Customer Advisor to help customers in-store, understanding needs and promoting the latest products and services. You’ll contribute to a positive, high-energy team atmosphere while helping customers get the most from their technology and our network.

The role emphasizes delivering memorable customer experiences, meeting sales targets, and leveraging learning tools and benefits to support personal and career growth.