Retail Customer Advisor - Bonuses & 28 Days PTO

Vodafone Limited; Bridlington; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Bonuses

Up to 28 days off + bank holidays

Pension plan

Learning tools

Parental leave policies

Discounts & vouchers

Job summary

Vodafone Limited is seeking a Retail Customer Advisor to welcome customers in-store, understand needs and demonstrate our latest devices and plans. You’ll help customers choose solutions, highlight benefits, and contribute to a friendly, efficient shopping experience.

You’ll work as part of a team to meet store targets, handle enquiries, and deliver personalised service. The role includes a focus on customer satisfaction and continuous learning to stay ahead in mobile technology.

Qualifications

• Excellent customer service and interpersonal skills.
• Able to communicate clearly and actively listen to customer needs.
• Comfortable working to sales targets and in a retail environment.
• Able to work as part of a team and adapt to changing priorities.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers positive and valued.
• Service Excellence: Tailor and promote Vodafone's products and services to create exceptional experiences.
• Performance Enhancement: Achieve store KPIs by driving sales and meeting targets as a team.
• Solution Efficiency: Provide personalized solutions for general mobile or network inquiries, ensuring prompt resolutions.

Skills

Customer service

Sales orientation

Communication

Teamwork

Problem solving

Job description

Vodafone Limited is seeking a Retail Customer Advisor to welcome customers in-store, understand needs and demonstrate our latest devices and plans. You’ll help customers choose solutions, highlight benefits, and contribute to a friendly, efficient shopping experience.

You’ll work as part of a team to meet store targets, handle enquiries, and deliver personalised service. The role includes a focus on customer satisfaction and continuous learning to stay ahead in mobile technology.