Tech-Savvy Customer Support Advisor

Searchstone Ltd

Metropolitan Borough of Solihull

On-site

GBP 19,000 - 28,000

Full time

2 days ago

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Benefits offered by this job

20 days Annual Leave + Bank Holidays

Pension

Overtime Available

Job summary

Searchstone Ltd in Solihull is seeking a Customer & IT Support Advisor for a full-time, office-based role. Driving is required. You will support customers with software and hardware, build strong relationships and resolve technical issues, while collaborating with internal teams.

Occasional visits across the UK and Ireland are expected. The ideal candidate has customer service or IT support experience, a confident phone manner, and strong problem-solving and IT knowledge, including Windows 10/11

Qualifications

Previous customer service, account support or IT support experience.
Confident and professional telephone manner.
Strong communication and problem-solving skills.
Good IT knowledge including Windows 10/11 and Excel.
Ability to stay organised and prioritise during busy periods.

Responsibilities

Building strong, long-term relationships with customers.
Providing friendly, confident software and hardware support.
Troubleshooting issues and taking ownership through to resolution.
Explaining technical solutions clearly to non-technical customers.
Delivering product support and training.
Coordinating hardware installations with engineers.
Working closely with internal customer service, development and commercial teams.
Occasionally visiting customers across the UK and Ireland.