Customer and IT Support Advisor

Searchstone Ltd; Metropolitan Borough of Solihull; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

20 days Annual Leave + Bank Holidays

Pension

Overtime Available

Job summary

Searchstone Ltd in Solihull is seeking a Customer & IT Support Advisor for a full-time, office-based role. Driving is required. You will support customers with software and hardware, build strong relationships and resolve technical issues, while collaborating with internal teams.

Occasional visits across the UK and Ireland are expected. The ideal candidate has customer service or IT support experience, a confident phone manner, and strong problem-solving and IT knowledge, including Windows 10/11

Qualifications

• Previous customer service, account support or IT support experience.
• Confident and professional telephone manner.
• Strong communication and problem-solving skills.
• Good IT knowledge including Windows 10/11 and Excel.
• Ability to stay organised and prioritise during busy periods.

Responsibilities

• Building strong, long-term relationships with customers.
• Providing friendly, confident software and hardware support.
• Troubleshooting issues and taking ownership through to resolution.
• Explaining technical solutions clearly to non-technical customers.
• Delivering product support and training.
• Coordinating hardware installations with engineers.
• Working closely with internal customer service, development and commercial teams.
• Occasionally visiting customers across the UK and Ireland.

Skills

Customer engagement

Relationship-building

Tech-savvy

IT support experience

Excellent communication

Tools

Windows 10/11

Microsoft Excel

Job description

Full Time | Office Based (Solihull) | Must be able to drive

Are you confident with customers, great at building relationships and comfortable with technology? We’re recruiting a Customer & IT Support Advisor to join an established software and technology business supporting the health, fitness and leisure sector. This is a great opportunity for someone with strong customer management skills who wants to move in to IT.

This could be a great fit for someone from a customer service or account support background who is naturally tech-savvy, as well as someone already working in IT support who particularly enjoys the customer-facing side.

What you’ll be doing

• Building strong, long-term relationships with customers
• Providing friendly, confident software and hardware support
• Troubleshooting issues and taking ownership through to resolution
• Explaining technical solutions clearly to non-technical customers
• Delivering product support and training
• Coordinating hardware installations with engineers
• Working closely with internal customer service, development and commercial teams
• Occasionally visiting customers across the UK and Ireland

What we’re looking for

Customer engagement and relationship-building skills are a must. You’ll be confident speaking with customers, able to build rapport quickly and genuinely enjoy helping people.

You’ll also have:

• Previous customer service, account support or IT support experience
• A confident and professional telephone manner
• Strong communication and problem-solving skills
• Good general IT knowledge, including Windows 10/11 and Microsoft Excel
• A proactive attitude and the confidence to use your own initiative
• The ability to stay organised and prioritise during busy periods
• A genuine interest in technology and learning new systems
• £17 an hour (£35K with standard 40 hour working week).
• 20 days Annual Leave + Bank Holidays
• Pension. Overtime Available

If you’re great with people, enjoy building customer relationships and love solving problems, we’d like to hear from you.