IT Support Account Manager - Flexible Hours (Solihull)

Plum Personnel Ltd; Metropolitan Borough of Solihull; Presencial; GBP 30 000 - 35 000; Tempo integral

Resumo da oferta

Plum Personnel Ltd is seeking a proactive Account Manager near Solihull, West Midlands. This on-site role is ideal for someone who enjoys solving problems, helping customers, and getting stuck in as part of a friendly IT support team.

You will train customers on software and hardware, troubleshoot issues via phone, email, and visits, explain technical concepts plainly, and coordinate installations with engineers while working closely with colleagues across the business. Own transport required.

Qualificações

• Excellent communication and customer service skills.
• Strong IT basics (Windows 10/11, Excel).
• Organised, proactive and a problem solver.
• Willing to learn and take initiative.

Responsabilidades

• Support and train customers on our software and hardware systems
• Troubleshoot issues via phone, email, visits and regular check-ins
• Explain technical concepts in a simple, user-friendly way
• Coordinate hardware installations with our engineers
• Work closely with teams across the business

Conhecimentos

Communication

Customer service

IT basics

Problem solving

Initiative

Ferramentas

Windows 10/11

Excel

Descrição da oferta de emprego

Plum Personnel Ltd is seeking a proactive Account Manager near Solihull, West Midlands. This on-site role is ideal for someone who enjoys solving problems, helping customers, and getting stuck in as part of a friendly IT support team.

You will train customers on software and hardware, troubleshoot issues via phone, email, and visits, explain technical concepts plainly, and coordinate installations with engineers while working closely with colleagues across the business. Own transport required.