Tech-Savvy Customer Care & Salesforce Support Specialist

K2 Recruitment; Bicester; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Birthday off

Profit-related bonus

Job summary

An established industry player is seeking a Customer Care Technical Support Specialist to join their friendly team in Bicester. This role involves providing exceptional product and service support, building relationships with customers, and resolving technical issues. You will utilize your strong communication skills and technical mindset to assist clients effectively. With a supportive work environment, you will receive product training and have the opportunity to develop your skills further. The company offers a competitive salary, generous holiday allowances, and a profit-related bonus, making it an exciting place to advance your career.

Qualifications

• Previous experience in a telephone-based customer service role is essential.
• Tech support experience in mobile or app background is advantageous.

Responsibilities

• Provide high-quality product and service support to customers.
• Handle technical escalated customer complaints and problem-solving.
• Update the company CRM system and manage customer queries.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Teamwork

Education

Experience in Customer Service

Tech Support Experience (Mobile/App)

Tools

Salesforce

Microsoft Office (Word, Excel, Outlook)

ERP System

Job description

An established industry player is seeking a Customer Care Technical Support Specialist to join their friendly team in Bicester. This role involves providing exceptional product and service support, building relationships with customers, and resolving technical issues. You will utilize your strong communication skills and technical mindset to assist clients effectively. With a supportive work environment, you will receive product training and have the opportunity to develop your skills further. The company offers a competitive salary, generous holiday allowances, and a profit-related bonus, making it an exciting place to advance your career.