Tech & Mobile Customer Experience Advisor

Guardian Jobs; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

22 days holiday + bank holidays

Pension scheme

Social activities

Free parking

Monthly bonus

Job summary

Guardian Jobs in Bracknell is seeking a Customer Service Advisor to join their busy contact centre. You will handle enquiries via live chat, telephone and email, delivering a high standard of service.

You’ll work 7.5-hour shifts, occasionally weekends, and be motivated to meet KPIs while helping customers get the best tech deals. A supportive team and clear progression opportunities are highlighted in the role.

Qualifications

• Strong knowledge of Microsoft Office 365.
• Excellent verbal and written communication.
• Experience in customer service.
• Ability to work in a fast-paced environment.
• Team-oriented approach.

Responsibilities

• Provide exceptional customer service via live chat, phone, and email.
• Work independently and with the team.
• Meet realistic KPIs and targets.
• Deliver first-time resolution where possible.

Skills

Microsoft Office 365

Communication skills

Customer service experience

Fast-paced environment

Team player

Job description

Guardian Jobs in Bracknell is seeking a Customer Service Advisor to join their busy contact centre. You will handle enquiries via live chat, telephone and email, delivering a high standard of service.

You’ll work 7.5-hour shifts, occasionally weekends, and be motivated to meet KPIs while helping customers get the best tech deals. A supportive team and clear progression opportunities are highlighted in the role.