Technical Customer Service Advisor - Hybrid & Growth

BT Group; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s leave

Family leave

Product discounts

Career development

Season ticket loan

Volunteering days

Private healthcare

Job summary

BT Group's EE division in North East is hiring a Customer Service Advisor to handle mobile tech queries by phone. This full-time permanent role starts October 2026 at a starting salary of £26,116, rising to £26,738 after eight months, with incentives and bonuses.

You don't need prior experience; we're looking for someone who is friendly, calm, and able to build relationships. We offer flexible scheduling, occasional home working, and a supportive team culture.

Qualifications

• No prior experience required; training provided.
• Must be friendly, calm and able to build relationships.

Responsibilities

• Talk to customers over the phone with mobile tech queries.
• Provide support and ownership for customer issues.
• Positive, proactive customer service and problem solving.

Job description

BT Group's EE division in North East is hiring a Customer Service Advisor to handle mobile tech queries by phone. This full-time permanent role starts October 2026 at a starting salary of £26,116, rising to £26,738 after eight months, with incentives and bonuses.

You don't need prior experience; we're looking for someone who is friendly, calm, and able to build relationships. We offer flexible scheduling, occasional home working, and a supportive team culture.