Team Secretary (Liaison and Diversion Service)

NHS Jobs; Bridgwater; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Trust seeks an organised Team Secretary for the Liaison and Diversion Service. You will provide professional secretarial support, manage diaries, prepare papers, take minutes, and maintain confidential client records including RiO.

You'll liaise with clients, carers, and multidisciplinary teams, handle enquiries by phone, email or in person, assist with recruitment and audits, and help ensure compliant data protection and efficient office systems.

Qualifications

• Excellent communication and interpersonal skills.
• Experience handling confidential patient information.
• Ability to type confidential correspondence and reports.
• Experience with appointment scheduling and diary management.
• Familiarity with electronic patient records RiO.

Responsibilities

• Provide secretarial support including typing confidential documents.
• Maintain accurate client records, including RiO.
• Organise meetings, manage diaries, prepare papers, and take minutes.
• Assist with recruitment, induction, and appraisals.
• Manage appointment bookings, clinics, and group sessions.
• Input and retrieve data on caseloads, referrals, and appointments.
• Support audit processes and service improvements.
• Handle petty cash and invoices as needed.
• Support with confidentiality and data protection standards.

Skills

Communication & Interpersonal Skills

Administrative & Secretarial Support

Planning & Organisation

Analytical & IT Skills

Patient/Client Care

Confidentiality

Tools

RiO

Job description

Team Secretary (Liaison and Diversion Service)

Communication & Interpersonal Skills Act as a main point of contact, handling enquiries via phone, email, and in person with professionalism and sensitivity. Liaise regularly with clients, carers, multidisciplinary teams, and external agencies. Provide support to distressed clients or carers, using tact and reassurance. Maintain strict confidentiality in all interactions and documentation. Administrative & Secretarial Support Provide comprehensive secretarial support, including typing confidential correspondence and reports. Maintain accurate and secure client records, including electronic patient records (e.g. RiO). Organise meetings, manage diaries, prepare papers, and take minutes. Assist with recruitment, induction, and appraisals. Planning & Organisation Prioritise and manage own workload, ensuring urgent tasks are addressed promptly. Support the team in managing appointment bookings, clinics, and group sessions. Ensure effective office systems are maintained and updated. Analytical & IT Responsibilities Handle frequent interruptions while maintaining focus on detailed tasks such as reporting and minute-taking. Use and manage specialised databases and Trust information systems. Input and retrieve data related to caseloads, referrals, and appointments accurately and efficiently. Patient/Client Care Support Respond to and resolve queries from patients, relatives, and staff. Work with clinical teams to manage patient access and appointment scheduling. Handle patient-related documentation with discretion and care. Policy, Service & Quality Improvement Keep up to date with Trust policies and procedures. Support audit processes and contribute to service improvements. Ensure compliance with confidentiality and data protection standards. Financial & Resource Responsibilities Handle petty cash, order supplies, manage invoices, or assist with client property, where required. Leadership & Professionalism Serve as a positive role model, promoting Trust values. Be flexible and support team members as needed across the service.