Senior Medical Secretary - Emergency Care

NHS Jobs; Walsall; Presencial; GBP 32.000 - 36.000; Jornada completa

Descripción de la vacante

NHS Jobs in England seeks a Senior Medical Secretary for Emergency Care to provide comprehensive administrative and secretarial support to the clinical team. You will handle referrals, obtain medical notes, manage emails and correspondence, and maintain accurate clinical records.

The role requires tact, empathy, and the ability to coordinate diary commitments for clinicians, supervise junior staff, and ensure high-quality service in line with Trust policies.

Formación

• Administrative and secretarial support to the clinical team.
• Experience with medical notes, discharge summaries and medico-legal documents.

Responsabilidades

• Provide comprehensive administrative and secretarial support to the clinical team, including typing letters, emails, minutes, and medico-legal reports.
• Handle referrals and e-referrals queries to ensure timely patient review and follow-up.
• Obtain medical notes to assist management of queries, appointments and audits.
• Manage emails and correspondence from multidisciplinary teams, GP practices and external agencies.
• Answer calls promptly and courteously, triaging information with tact and empathy.
• Liaise with patients and relatives, providing routine information and overcoming barriers to understanding.
• Exercise judgement in enquiries and manage diary commitments for the clinical team.
• Provide day-to-day supervision, mentoring and training to junior staff.
• Maintain accurate processing and storage of clinical records (electronic and paper).
• Manage office supplies, stock and cash handling within approved limits.
• Adhere to relevant Trust policies and propose practice changes where appropriate.

Conocimientos

Secretarial experience

Medical terminology

Diary management

Data entry

Herramientas

MS Office

Descripción del empleo

Senior Medical Secretary - Emergency Care

1. 1. To provide comprehensive administrative and secretarial support to the clinical team. This includes typingof letters, sending emails, monitoring and tracking investigations requested by the Emergency DepartmentConsultants, to ensure patient safety netting and follow-up arrangements are in place. Taking & typing ofminutes at meetings, discharge summaries and medico-legal reports.
2. 2. Dealing with referrals and e-referrals queries, to ensure patients are promptly reviewed and appropriatefollow up arrangements are in place, in line with patient pathways.
3. 3. Obtaining medical notes to assist the clinical team with the management of queries, appointments, andaudits.
4. 4. Dealing with emails and correspondence from multi-disciplinary teams including GP practices and externalagencies pathways. This may also include complaints and medical legal documents.
5. 5. To answer the telephone promptly and politely, telephoning patients where appropriate using tact,discretion and empathy in all situations.
6. 6. Liaising with patients and relatives, providing routine information e.g. about referrals, appointments or clinicinformation, which may require tact and persuasive skills or where there are barriers to understanding.
7. 7. Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysinginformation to resolve issues for e.g. e-referrals, appointments/ follow-up arrangements, arrangingmeetings, and managing diary commitments for clinical team.
8. 8. Provide day to day supervision/management, mentoring and support, as well as on the job training to newor junior staff as required.
9. 9. Maintaining accurate processing and storage of clinical records via both electronic systems and paperbased records to include appointing/unappointing as appropriate, data entry, transcribing letters andminutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and topatients.
10. 10. Managing own workload, ensuring compliance with standards relevant to the role and department,ensuring that a quality service is provided according to agreed policies and Standard OperatingProcedures, referring to Manager where appropriate.
11. 11. Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This mayinclude cash handling and the authorisation of requisitions within agreed limits.
12. 12. Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise,and proposing practice changes within own area/department.