Patient and Administration Care Co-Ordinator

NHS Jobs; Hove; Vor Ort; GBP 25.000 - 32.000; Vollzeit

Zusammenfassung

NHS Jobs is seeking a Patient and Administration Care Co-Ordinator within the Patient Support & Coordination team. You will act as the first point of contact for patients, carers and families, supporting completion of questionnaires and guiding patients through the ADHD assessment and treatment pathway with clear explanations of processes and timelines.

Responsibilities include booking and managing appointments, monitoring attendance, maintaining confidential patient records, and liaising with

Aufgaben

• Act as a first point of contact for patients, carers and family members via phone, email and in person.
• Support patients in completing questionnaires, forms and assessment paperwork, offering clear guidance in an accessible and supportive manner.
• Guide patients through the ADHD assessment and treatment pathway, explaining processes, timelines and next steps.
• Navigate appointments with patients, including booking, confirming, rescheduling and reminding patients of upcoming appointments.
• Monitor attendance and follow up with patients who miss or cancel appointments.
• Maintain a professional, empathetic and non-judgmental approach in all patient interactions.
• Support/ manage/ signpost patients onto VCSE partners providing the lifestyle modifications.
• Accurately input and update patient information on electronic patient record systems.
• Ensure all data is handled in line with confidentiality, consent and information governance policies (e.g. GDPR).
• Maintain organised digital and paper filing systems.
• Support service audits and data collection where required.
• Identify gaps or delays in administrative processes and suggest improvements.
• Support service development projects and quality improvement initiatives.
• Contribute to a positive, inclusive and supportive service culture.

Jobbeschreibung

Patient and Administration Care Co-Ordinator

Patient Support & Coordination

Act as a first point of contact for patients, carers and family members via phone, email and in person. Support patients in completing questionnaires, forms and assessment paperwork, offering clear guidance in an accessible and supportive manner. Guide patients through the ADHD assessment and treatment pathway, explaining processes, timelines and next steps. Navigate appointments with patients, including booking, confirming, rescheduling and reminding patients of upcoming appointments. Monitor attendance and follow up with patients who miss or cancel appointments. Maintain a professional, empathetic and non-judgmental approach in all patient interactions. Support/ manage/ signpost patients onto VCSE partners providing the lifestyle modifications.

Clinical Team Administrative Support

Provide administrative support to clinicians, including diary management and rota coordination. Prepare and manage clinic appointment lists. Support the management of clinical correspondence, reports, documentation and prescription requests. Assist in the coordination of multidisciplinary team (MDT) meetings, including scheduling and preparation of agendas and minutes where required. Track workflow and ensure clinicians have the information and documentation needed for appointments. Liaising with NHS organisations (including GP surgeries and SPFT), schools or relevant departments to ensure joined up care.

Data Management & Governance

Accurately input and update patient information on electronic patient record systems. Ensure all data is handled in line with confidentiality, consent and information governance policies (e.g. GDPR). Maintain organised digital and paper filing systems. Support service audits and data collection where required.

Service Support & Improvement

Identify gaps or delays in administrative processes and suggest improvements. Support service development projects and quality improvement initiatives. Contribute to a positive, inclusive and supportive service culture.