Team Secretary – Liaison & Diversion Support

NHS Jobs; Bridgwater; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Trust seeks an organised Team Secretary for the Liaison and Diversion Service. You will provide professional secretarial support, manage diaries, prepare papers, take minutes, and maintain confidential client records including RiO.

You'll liaise with clients, carers, and multidisciplinary teams, handle enquiries by phone, email or in person, assist with recruitment and audits, and help ensure compliant data protection and efficient office systems.

Qualifications

• Excellent communication and interpersonal skills.
• Experience handling confidential patient information.
• Ability to type confidential correspondence and reports.
• Experience with appointment scheduling and diary management.
• Familiarity with electronic patient records RiO.

Responsibilities

• Provide secretarial support including typing confidential documents.
• Maintain accurate client records, including RiO.
• Organise meetings, manage diaries, prepare papers, and take minutes.
• Assist with recruitment, induction, and appraisals.
• Manage appointment bookings, clinics, and group sessions.
• Input and retrieve data on caseloads, referrals, and appointments.
• Support audit processes and service improvements.
• Handle petty cash and invoices as needed.
• Support with confidentiality and data protection standards.

Skills

Communication & Interpersonal Skills

Administrative & Secretarial Support

Planning & Organisation

Analytical & IT Skills

Patient/Client Care

Confidentiality

Tools

RiO

Job description

NHS Trust seeks an organised Team Secretary for the Liaison and Diversion Service. You will provide professional secretarial support, manage diaries, prepare papers, take minutes, and maintain confidential client records including RiO.

You'll liaise with clients, carers, and multidisciplinary teams, handle enquiries by phone, email or in person, assist with recruitment and audits, and help ensure compliant data protection and efficient office systems.