Operational Service Admin Assistant: MCATS/Therapy Booking Team

NHS Jobs; Crewe; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs is seeking an Operational Service Admin Assistant for the MCATS/Therapy Booking Team in Crewe. You will provide comprehensive administrative support to the Care Community Team, handling calls, referrals, and assisting with appointments and multi-disciplinary meetings.

Role involves using electronic systems, signposting queries, supporting audits and reports, and presenting data. You will also share information with parents/carers per guidelines and support the senior/Line Manager with

Responsibilities

• Manage calls and referrals for Care Community Team.
• Support clinical staff to respond to population health needs.
• Liaise with internal and external services for appointments.
• Maintain databases and assist audits and reports.
• Provide information to parents/carers per guidelines.

Job description

Operational Service Admin Assistant: MCATS/Therapy Booking Team

To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community. To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings. Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency. Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals. Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so. Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate. Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results. To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holders competency to do so.