Neuro Team Administrator | Pennine Care NHS Foundation Trust

Pennine Care NHS FT; Stalybridge; On-site; GBP 26,000 - 32,000; Full time

Job summary

Pennine Care NHS Foundation Trust seeks a Neuro Team Administrator to support CAMHS across community hubs in Greater Manchester. The role emphasizes supervisory duties, robust data handling, and efficient administration to back clinical work.

You will liaise with families, manage appointments, and ensure high-quality administrative support across the service, contributing to improved access and patient care.

Qualifications

• Supervisory experience required within a team-based environment.
• Strong administrative and data management skills.
• Ability to plan, schedule and manage multiple tasks.

Responsibilities

• Allocate work to Admin staff on a daily basis.
• Plan and schedule activity for the service daily.
• Maintain up-to-date electronic diary and liaise with MDT.
• Liaise with Senior Managers and Clinical Leads on referrals and appointments.
• Type minutes, letters and non-clinical correspondence; file appropriately.
• Take and manage telephone messages and general enquiries.
• Supervise Administration staff within CAMHS as needed.
• Manage PARIS; oversee appointment bookings and client data.
• Provide weekly statistical data on referrals and times to address issues.
• Ensure stationery/budgets are managed and staff records on ESR are accurate.

Skills

Supervisory experience

Administrative skills

Data management

Communication

PARIS system

ESR

MS Office

Tools

PARIS

ESR

MS Office

Job description

Neuro Team Administrator | Pennine Care NHS Foundation Trust

The post holder will work within the local CAMHS service and also from within the community hubs where services are delivered.

The post holder must have supervisory experience.

The post holder will be responsible for maintaining accurate data of the service activity and support the clinical work of the service via administration systems and processes.

The role will involve liaison with children, young people, their families and members of the public via the telephone and face to face.

It is essential for the postholder to be able to manage her/his time effectively and to be flexible in order to meet the needs of the service. The postholder must be able to work independently and as part of a team. The postholder must be adept at problem-solving techniques and possess exceptional decision-making abilities

Allocate work Admin staff on a daily basis

Plan and schedule activity for the service On a day-to-day basis.

Maintain an up-to-date appointments electronic diary and liaise with the multi-disciplinary team.

Liaise with Senior Managers and Clinical Leads regarding referrals, appointments and assessments.

Type multi-disciplinary clinical team meetings and file appropriately

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, sex, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Direct the administration of the service with a positive and fair

approach.

Provision of full medical secretarial service to the CAMHS which includes

typing letters, psychiatric reports, non-clinical correspondence, and minutes Of meetings. Audio / shorthand as required, prioritising workload. Use email.

Send faxes as required. Attend to photocopying.

Allocate work Admin staff on a daily basis

Plan and schedule activity for the service On a day-to-day basis.

Maintain an up-to-date appointments electronic diary and liaise with the multi-disciplinary team.

Liaise with Senior Managers and Clinical Leads regarding referrals, appointments and assessments.

Type multi-disciplinary clinical team meetings and file appropriately

Take telephone messages and I or take messages from answer-phonedaily.

Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person.

Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of the young persons' care team.

Ensure all claims forms I time sheets are completed and sent within the al located time limit.

To attend meetings, training and briefing sessions appropriate to the role and

take notes for feedback to colleagues.

Take minutes at meetings

Use the relevant computer systems.

To be able to prioritise and manage own workload unsupervised. Formal

managerial supervision is provided on a monthly basis.

TO attend to the Trust's administration team meetings

Effectively supervise Administration staff within the CAMHS team in

order to ensure the smooth running and expansion Of the administrative

department within this service, when required.

Create and achieve a balance in the Administration team's workload by

delegating work and monitoring the situation on a daily basis.

Be responsible for conducting Personal Development Plans and yearly appraisals

In conjunction with the service lead, to have responsibility for the recruitment and

selection process within the administrative department including assistance with writing job descriptions, devising person specifications, assessing skill mix for

vacant posts, advertising and interviewing potential candidates.

Organise the provision Of temporary secretarial and / or clerical staff as and when

Provide cross cover to the community CAMHS teams as requested and

when required

Manage information systems including configuring and implementing PARIS in

accordance with directives from the Project Leader.

TO oversee the appointment booking system with the team, ensuring all

appointments and client information is recorded on PARIS. To report any

potential problems to the operational co-ordinator. To become involved in the

administrative process for booking new patient appointments.

Provide weekly statistical data for analysis by Pennine Care Trust NHS Trust including monitoring referral times and taking necessary action to address and

alleviate potential problems.

To ensure that stationary Supplies are ordered in a timely manner and within

defined budgets.

Responsibility for ensuring that staff records are recorded on ESR

Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly maintained.