Team Member

Wells & Co.; Rugby; Hybrid; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Up to 28 days holiday

Company Pension scheme

Retail and beer discounts

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

30% dining discount of all managed ^''

Job summary

The Bear in Rugby is seeking talented Front of House staff to join our team and deliver an exceptional customer experience alongside a mouth-watering food and drink offer, in a welcoming, busy pub environment.

Front of House duties include taking accurate orders, working closely with kitchen staff, ensuring payments are correct, confidently recommending menu and drinks, observing service standards and supporting the team in a fast-paced, customer-focused setting; applicants must be over 18 to

Qualifications

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us
• This role is for over 18s due to the need to sell alcohol

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Skills

Front of House experience

Customer service

Team work

Passion for food and beer

Ambition / career growth

Over 18s eligibility (alcohol sales)

Job description

Company The Bear Location RUGBY, United Kingdom Functional Area Hospitality

Company Description

The Bear is a modern community pub on the edge of Bilton village and is at the heart of the new residential development. The site recently reopened after a transformational refurbishment to bring local residents an exciting new look and feel, combined with a unique dining and drink offer.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front of House duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us
• This role is for over 18s due to the need to sell alcohol

Other information

We will offer you a great package:

Up to 28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture surrounded by a supportive team

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

30% dining discount of all managed houses

Great working environment and great prospects!