FOH Team Member

Wells & Co.; Baldock; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture surrounded by a supportive

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

30% dining discount of all managed HOU

Job summary

Old White Horse in Baldock is seeking talented Front of House staff to join our team and deliver an exceptional customer experience alongside a mouth-watering food offering. You will take responsibility for the customer journey, take orders, handle payments, and support the team with a positive, energetic approach.

If you are passionate about food and beer, eager to develop your hospitality career, and thrive in a fast-paced environment, we want to hear from you.

Qualifications

• Previous experience working front of house in a hospitality or customer facing environment.
• Enthusiasm and passion for food and beer.
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment.
• A result driven and ambitious individual keen to develop your career and grow with us.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.
• Being a supportive and proactive team member.

Skills

Front of house experience

Customer service

Team work

Ambition

Job description

Company Old White Horse Location BALDOCK, United Kingdom Functional Area Hospitality Compensation Starting from 10,85 GBP per hour

Company Description

Located in the heart of Baldock, the Old White Horse is a neighbourhood hangout with a glorious beer garden serving up freshly made artisan pizzas, bubbling pots of comfort food and seriously tasty beers. Standing proud, just off the A1 junction 10 and a 2-minute walk from the train station; I’d guess you’d call us one big happy family who are always here when guests fancy a drink or a bite to eat.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front of House duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us

Other information

We will offer you a great package:

• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• 30% dining discount of all managed houses
• Great working environment and great prospects!