Team Member

Charles Wells; Rugby; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement

Discounts on beer

Discounts on food on shift

Refer a friend bonus

Employee assistance programme

Job summary

The Bear is a modern community pub in Bilton, seeking talented Front of House staff to deliver an exceptional customer experience and a mouth-watering food offering. You will take orders, manage payments, and work closely with the kitchen to ensure seamless service.

We offer an attractive package including hourly pay (£8.80–£12.71), tips, holiday entitlement, a pension scheme, and discounts on food and beer. Join a friendly, supportive team with opportunities for career development.

Qualifications

• Previous front of house experience in hospitality or customer-facing roles.
• Enthusiasm for food and beer and delivering great service.
• Ability to work well in a fast-paced, pressurised environment.

Responsibilities

• Taking responsibility for the customer journey and ensuring a top-notch experience.
• Taking accurate orders and coordinating with kitchen staff.
• Handling payments and receipts correctly.
• Confidently recommending menu and drink options.
• Observing service standards and reporting incidents or issues.

Skills

Front of House Experience

Customer Service

Teamwork

Food & Beverage Enthusiasm

Job description

Company Description

The Bear is a modern community pub on the edge of Bilton village and is at the heart of the new residential development. The site recently reopened after a transformational refurbishment to bring local residents an exciting new look and feel, combined with a unique dining and drink offer.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front Of House Duties Include

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us
• This role is for over 18s due to the need to sell alcohol

We Will Offer You a Great Package

• £8.80 - £12.71 p/h + tips
• Up to 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!