Team Member

Rank Group; Glasgow; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Amazing perks

Discounts on food & drinks

Pension & life assurance

Company sick pay

Career development opportunities

Uniform provided

Paid breaks

Job summary

Rank Group in Scotland is looking for a Team Member to be the friendly face on the floor, serving great food and drinks and keeping the buzz alive from first hello to final game. You will follow clear standards, support across areas, and escalate issues when needed.

Your impact includes greeting guests, keeping queues moving, helping with game demonstrations, and ensuring safety, cleanliness and smooth service across the team.

Qualifications

• Customer-first attitude with great people skills.
• Able to pace and stay focused in busy environments.
• Team player with clear communication and willingness to learn on shift.
• Experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Responsibilities

• Greet customers, serve food & drinks, and help keep the venue welcoming.
• Keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Help customers understand games and maintain high energy around the venue.
• Follow health and safety, food hygiene, licensing and safer‑gambling procedures, and report incidents promptly.
• Communicate clearly with colleagues and jump in where needed to ensure smooth service.

Skills

Customer service

People skills

Time management

Team player

Attention to detail

Job description

• Competitive Salary: £12.71 per hour + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor‑making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalat[e] issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.