Team Member

Rank Group; Romford; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Pension & Life Assurance

Paid breaks

Uniform provided

Career development opportunities

50% off food & soft drinks (you + 3)

Job summary

Rank Group is hiring a Team Member to be the friendly face on the floor, serving great food and drinks while keeping the buzz alive from first hello to final game.

Youll follow clear standards, support across areas, and escalate issues when needed. You’ll bring a customer-first attitude, pace in a busy environment, and a team-player mindset with full training provided.

Qualifications

• Customer-facing role experience preferred but not required.
• Friendly, upbeat, and helpful attitude.

Responsibilities

• Greet customers and deliver friendly, efficient service.
• Serve food and drinks and keep the venue tidy and welcoming.
• Help manage queues and assist across Front of House, floor, and Food & Beverage.
• Follow health, safety, and licensing policies and report incidents promptly.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

• Competitive Salary: £12.71 per hour + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor‑making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalat[e] issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.