Team Leader

Rank Group; Romford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Amazing perks

Paid breaks

Pension

Life assurance

Sick pay

Career development

Uniform provided

50% food & drink discount

Job summary

Rank Group in the United Kingdom is seeking a Team Leader to run your area on shift, briefing the team, coordinating breaks, and ensuring a brilliant guest experience. You will lead frontline staff, drive service KPIs, and maintain high standards throughout each shift.

This role focuses on coaching in the moment, managing safety and compliance, and delivering a consistent, high-quality guest experience. Real contracts and development opportunities are offered.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead the shift by briefing the team and coordinating breaks.
• Rota within your zone and keep service moving.
• Drive customer satisfaction and on-shift KPIs.

Skills

Team leadership

Customer service

Organisational skills

Coaching

Job description

• Competitive Pay + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero–hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you'll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You'll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.

Your Impact:

• Front‑line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escape incidents promptly.

You’ll Bring:

• Strong people skills with a customer‑first mindset.
• Organised, proactive, and calm in a fast‑paced environment.
• Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership -hands‑on, high‑energy, and focused on delivering a brilliant shift.