Team Member

Mecca Bingo; England; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + amazing perks

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Paid breaks

Descripción de la vacante

Rank Group is seeking a friendly Team Member to be the welcoming face of our venue. You will deliver great service across several areas, including slots, bar, cooking, book sales and reception.

You must be fully flexible, available to work evenings and weekends, and prepared to move between service areas to meet customer and business needs. You’ll follow service standards, assist colleagues, and escalate issues promptly.

Formación

• Excellent customer-service mindset and friendly approach.
• Willingness to work evenings and weekends.
• Ability to move between different service areas as needed.
• Strong communication and teamwork across shifts.

Responsabilidades

• Greet and assist customers to create a welcoming atmosphere.
• Provide service across venues such as slots, bar, cooking, book sales and reception.
• Maintain venue standards: clear tables, tidy service areas, and smooth handovers.
• Support game-related inquiries and maintain a positive, engaging environment.

Conocimientos

Customer service

Flexible schedule

Teamwork

Attention to detail

Descripción del empleo

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face of our venue—welcoming customers, delivering great service, and keeping the atmosphere lively from the first hello to the final game. This is a varied, hands-on role: you must be fully flexible with your working hours and duties, including being available to work evenings and weekends. You’ll work across different customer-service areas as required, including slots host, bar service, cooking, book sales, and reception.

You’ll follow clear service standards, support colleagues wherever needed, and evolve issues promptly to the appropriate person.

Your Impact

• Customer experience: Greet, serve, and support customers with a friendly, helpful approach so every visit feels welcoming and enjoyable.
• Flexible service delivery: Carry out a range of customer-service tasks across the venue, including slots host duties, serving at the bar, cooking and preparing food, selling bingo books, and welcoming and assisting customers at reception. Move between these areas as required to meet customer and business needs.
• Venue standards: Keep queues moving, clear tables, maintain clean and tidy service areas, and reset promptly between sessions.
• Game support: Help customers understand how our games work and maintain a positive, engaging atmosphere around the venue.
• Safety and compliance: Follow health and safety, food hygiene, licensing, and safer-gambling procedures. Carry out required age checks, challenge age-restricted activity appropriately, and report incidents or concerns promptly.
• One-team approach: Communicate clearly with colleagues and step in wherever needed across front of house, the floor, food and beverage, reception, book sales, slots, and cleaning to keep service running smoothly.

You’ll Bring

• Full flexibility: You must be fully flexible and available to work evenings and weekends as part of the rota. You must also be willing to work across the different service areas and complete varied duties according to customer and business needs.
• A customer-first attitude: Great people skills and a friendly, upbeat, and helpful approach.
• Pace and focus: The ability to stay organised, work effectively in a busy environment, and maintain attention to detail.
• Team spirit: Clear communication, a willingness to learn, and a proactive approach to supporting colleagues on shift.
• Experience: Previous customer-service experience in hospitality, retail, or leisure is helpful but not essential. Full training will be provided for the role and its different service areas.

• Competitive Salary: £12.71per hour + Amazing Perks!
• Hours: Real contracts from 25–30 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided