Team Member

Rank Group; Beeston; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

Paid breaks

Pension & Life Assurance

Career development opportunities

Uniform provided

50% off food and soft drinks

Real contracts 25–30 hours

Job summary

Rank Group is seeking a Team Member to be the friendly face of the venue, delivering great service and maintaining a lively atmosphere from first hello to final game.

You’ll work across areas including slots host, bar service, cooking, book sales, and reception, with full flexibility to meet customer and business needs. Training is provided and the role offers real contracts and strong perks.

Qualifications

• Experience in hospitality, retail, or leisure is helpful but not essential.
• Excellent people skills with a friendly and upbeat attitude.
• Willingness to work evenings and weekends across multiple service areas.
• Full training provided for the role and its different service areas.

Responsibilities

• Greet customers and deliver great service across slots host, bar, cooking, book sales and reception.
• Keep queues moving, clear tables, and maintain clean service areas.
• Support colleagues and adapt to different front-of-house and back-of-house tasks.
• Ensure safety, licensing, and safer-gambling procedures are followed.

Skills

Customer service

People skills

Team player

Job description

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face of our venue—welcoming customers, delivering great service, and keeping the atmosphere lively from the first hello to the final game. This is a varied, hands-on role: you must be fully flexible with your working hours and duties, including being available to work evenings and weekends. You’ll work across different customer-service areas as required, including slots host, bar service, cooking, book sales, and reception.

You’ll follow clear service standards, support colleagues wherever needed, and evolve issues promptly to the appropriate person.

Your Impact

• Customer experience: Greet, serve, and support customers with a friendly, helpful approach so every visit feels welcoming and enjoyable.
• Flexible service delivery: Carry out a range of customer-service tasks across the venue, including slots host duties, serving at the bar, cooking and preparing food, selling bingo books, and welcoming and assisting customers at reception. Move between these areas as required to meet customer and business needs.
• Venue standards: Keep queues moving, clear tables, maintain clean and tidy service areas, and reset promptly between sessions.
• Game support: Help customers understand how our games work and maintain a positive, engaging atmosphere around the venue.
• Safety and compliance: Follow health and safety, food hygiene, licensing, and safer-gambling procedures. Carry out required age checks, challenge age-restricted activity appropriately, and report incidents or concerns promptly.
• One-team approach: Communicate clearly with colleagues and step in wherever needed across front of house, the floor, food and beverage, reception, book sales, slots, and cleaning to keep service running smoothly.

You’ll Bring

• Full flexibility: You must be fully flexible and available to work evenings and weekends as part of the rota. You must also be willing to work across the different service areas and complete varied duties according to customer and business needs.
• A customer-first attitude: Great people skills and a friendly, upbeat, and helpful approach.
• Pace and focus: The ability to stay organised, work effectively in a busy environment, and maintain attention to detail.
• Team spirit: Clear communication, a willingness to learn, and a proactive approach to supporting colleagues on shift.
• Experience: Previous customer-service experience in hospitality, retail, or leisure is helpful but not essential. Full training will be provided for the role and its different service areas.

• Competitive Salary: £12.71per hour + Amazing Perks!
• Hours: Real contracts from 25–30 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided