Team Manager - Food - Chipping Norton Store

Marks & Spencer Plc; Chipping Norton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marks & Spencer Plc is seeking a Designate Team Manager for UK stores. On the shop floor, you will lead from the front to reshape our stores for the next generation of customers, setting pace, raising standards and inspiring your team to deliver standout service and strong commercial results, even under pressure.

We are looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions and bring out the best in others, with a focus on inclusion and delivering

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness and ability to use data/insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.

Responsibilities

• Lead a multiskilled team on the shop floor to deliver standout service and five-star standards.
• Set pace, raise standards and ensure operational excellence across the department.
• Use data and insight to drive commercial results and improve availability, safety and standards.
• Coach and develop team members to grow and deliver strong customer experiences.
• Lead through change with resilience and a people-first approach.

Skills

Team leadership

Retail experience

Data-driven decisions

Customer service

Coaching & development

Job description

Designate Team Manager - UK

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service


• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver


• Clear ownership of standards, safety, availability and operational excellence


• Strong commercial results driven by insight, pace and great leadership


• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment


• Strong commercial awareness with the confidence to use data and insight to drive results


• The ability to coach, develop and performance-manage with clarity and empathy


• Confidence having constructive, sometimes difficult conversations


• A resilient, adaptable mindset with the energy to lead through change


• Digital confidence and a willingness to embrace new ways of working


• A natural role model for great service, inclusion and M&S behavior's


• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.