Team Manager - Food - Shropshire Area

Marks & Spencer Plc; Shrewsbury; On-site; GBP 30,000 - 42,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Foods to lead from the front on the shop floor, setting pace, raising standards and inspiring the team to deliver standout service and strong commercial results.

You'll be a confident, people-first leader who thrives in fast-moving retail, coaches others, uses data to drive decisions, and champions service, inclusion and the M&S way. This role focuses on front-line leadership, not back-office, with opportunities to grow with the business.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behavior's.

Responsibilities

• Lead from the front on the shop floor to set pace, raise standards and inspire your team to deliver standout service and strong commercial results.
• Coach and develop team members, using data and insights to drive decisions and performance.
• Maintain high standards of safety, availability and operational excellence.
• Engage with customers and colleagues to deliver five-star service in a fast-moving environment.
• Foster an inclusive culture where people feel valued and encouraged to grow with M&S.

Skills

Team leadership

Commercial awareness

Coaching & development

Communication

Adaptability

Digital confidence

Customer service

Change leadership

Job description

Team Manager - Foods - UK

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.