Team Manager - Food - Kew

Marks and Spencer; Richmond; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks & Spencer on the shop floor leads the team to deliver standout service, set high standards, and achieve strong commercial results. This role is hands-on, customer-focused, and requires confident decision-making and people leadership in a fast-paced store environment.

You will coach, develop and performance-manage colleagues, using data and insights to drive improvements while modelling inclusive, high-service behaviours that reflect M&S values.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with data/insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive conversations and change leadership.
• Digital confidence and willingness to embrace new ways of working.

Responsibilities

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multiskilled team to deliver five-star service.
• Drive strong commercial results through insights, pace and leadership.
• Adapt to fast-moving environment and lead through change.
• Model inclusive, service-oriented behaviours consistent with M&S.

Skills

Team leadership

Retail / customer service experience

Data-driven decision making

Coaching and performance management

Communication and empathy

Job description

All the details

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S
  

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?