Team Manager - Food - Cheltenham Area

Marks-; Worcester; On-site; GBP 29,000 - 36,000; Full time

Job summary

Marks & Spencer in Worcester is seeking a Team Manager for Fashion, Home & Beauty to lead from the floor, raise standards and inspire your team to deliver standout service and strong results.

You'll drive commercial performance using insight, coach your team, and model the customer-first values that shape everyday shopping experiences. This hands-on leadership role thrives in a fast-paced store environment.

Qualifications

• Experience leading teams in fast-paced retail or customer-focused environment.
• Ability to coach and develop performance with clarity and empathy.

Responsibilities

• Lead from the shop floor, setting pace and raising standards.
• Inspire and develop a motivated, multi-skilled team to deliver standout service.
• Drive strong commercial results through insight and effective leadership.
• Model Marks & Spencer values and be a role model for service and inclusion.

Skills

People leadership

Customer focus

Decision making

Job description

Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.